SECURITY & COMPLIANCE
Last updated March 16, 2026
This page outlines how Raichel AI protects data, supports system security,
and aligns with industry-standard compliance practices.
Enterprise-Grade Security
Raichel AI is built on secure, enterprise-grade infrastructure designed to protect customer data and support reliable system performance. The underlying platform describes a layered security model using administrative, technical, and physical controls, with security objectives focused on privacy, confidentiality, availability, integrity, and alignment with industry standards.
Independently Audited Controls
The platform powering Raichel AI has achieved SOC 2 Type II certification.
This means its security controls have been independently audited over time, not simply documented in policy.
Secure Cloud Infrastructure
Infrastructure is hosted with leading cloud providers including Amazon Web Services (AWS) and Google Cloud Platform (GCP). HighLevel states that product systems and data are not hosted in its physical offices and that its product infrastructure resides in the United States.
Encryption & Data Protection
Published security materials state that:
Data is encrypted in transit using TLS 1.2 or 1.3
Stored platform data is encrypted at rest using AES-256
Passwords are hashed using industry best practices
Encryption keys are managed through hardened key management systems and rotated based on data sensitivity
Network, Monitoring & Application Security
The underlying platform states that it uses:
Layered network filtering and firewall protections
Centralized logging and controlled log access
Automated alerting and anomaly detection
Web application defenses aligned with OWASP best practices
DDoS protections
Regular vulnerability scanning and annual penetration testing
Access Controls
Security materials also describe identity and access controls designed to restrict and manage access, including logical separation of customer data in a multi-tenant environment and logged access-related activity.
Backup & Reliability
The platform states that services are built with redundancy across multiple availability zones, support point-in-time recovery, and maintain regular backups to support restoration and continuity.
Privacy & Compliance Approach
Raichel AI is designed to align with modern data privacy standards and best practices.
This includes a focus on responsible data handling, transparency, and minimizing the collection of unnecessary personal information.
Our approach supports compliance with widely recognized privacy frameworks, including GDPR-aligned practices, where applicable.
Sensitive Data Handling
Raichel AI is positioned to support operational efficiency while helping reduce unnecessary exposure to sensitive information. For casino and hospitality use cases, sensitive matters such as payments, loyalty information, or other protected personal details should be routed to the appropriate internal team rather than handled through AI workflows. HighLevel’s own security overview also states the platform should not be used to collect or store sensitive information such as card numbers, financial account information, Social Security numbers, passport numbers, or financial or health information except where otherwise permitted.
Security Summary
Raichel AI is built on infrastructure designed to support:
Customer data protection
Service availability and continuity
Information integrity
Industry-standard security practices
Independently audited controls through SOC 2 Type II
Contact & Additional Documentation
For organizations requiring additional security or compliance documentation as part of internal IT
or procurement review, detailed materials can be provided upon request.
For further information, please contact us at [email protected]
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