Add Processing Charges or Additional Fees to Customer Payments

Add Processing Charges or Additional Fees to Customer Payments

June 24, 20251 min read

There are many fees related to running your business, which can eat away at your revenue and create uncertainty as charges vary. So passing these costs to customers can help you increase cost recovery while building trust in customers by displaying them transparently. Let’s check how to do it with this feature!

⭐How To Add Processing Charges or Additional Fees to Customer Payments?

  1. To start, navigate to the Settings tab inside the Payments section and switch to Miscellaneous Charges.

1
  1. There, toggle “Enable passing processing charges to customers.”

2
  1. Enter the charge details, select the sections where the charge should be applied, then click Save.

3
  1. You can include the additional charges when managing your products.

4

⭐How Does This Benefit You?

  • Expense Reduction: Offset the cost of associated fees, such as credit card processing, leading to a consistent bottom line.

  • Increased Transparency: This helps you disclaim added costs related to your products and services that are not included in the central price.

  • Customer Communication: Being upfront about these fees can create a more transparent transaction experience and build trust with customers.

Managing your expenses has never been easier, leveraging a growing industry standard to create a clearer revenue expectation while communicating transparently with your customers.

Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. 

Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

Raichel.ai

Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

Back to Blog