Mandatory Call Recording

Mandatory Call Recording

system update
March 29, 2025•1 min read

Call Recording is a helpful tool to ensure customer satisfaction and monitor the quality of your team's work. However, respecting customers' privacy means giving them notice that they are being recorded.

⭐️How Will These Changes Affect You?

Mandatory Recording Notice: The call recording message can’t be blank, as it needs at least one character that can’t be a blank space.

1

Existing Messages: Existing cases of blank call recording messages will not play anything. This will stop working if you edit the Phone Number Settings.

2

⭐️Why Was This Change Made?

This change is a response to international and the Federal Communications Commission (FCC) regulations, ensuring legal compliance when recording calls and properly notifying customers.

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Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

Raichel.ai

Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

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