Multiple Knowledge Bases in Conversation AI

Your Conversation AI helps you manage customer interactions while keeping your brand identity in mind. To get the best responses, they need to be trained, so we’re glad to include a new feature that simplifies this process.

⭐️Why Is This Feature Beneficial To Your Company?

• Multiple Databases: Add web crawlers and FAQs as different Knowledge Bases, creating separate training options.

• Enhanced Flexibility: You can train your AI Bots with different knowledge combinations, allowing each bot to serve separate use cases and manage situations with an independent response style and behavior.

• Improved Satisfaction: Give your customers a unique experience that matches their needs and style, helping you ensure a branded experience.

⭐️How Can You Create A New Knowledge Base?

1. Navigate to the Knowledge Base section inside your account settings, and click “+Create Knowledge Base.”

   

2. Enter a name for your Knowledge Base, then click “Save & Continue.”

   

3. Add training data via URLs and FAQs.

   

4. To assign the Knowledge Base to a Conversation AI, edit an existing Bot and select the new base in the Bot Training tab.

   

The existing knowledge base won’t be modified by adding new ones, helping you create a diverse response portfolio that results in a unique combination when applied to the bot's training.