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NOTE: Before using the search bar,
tap Home first. This refreshes the
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our entire library of updates.
Raichel.aiConversation AI now offers more granular pause controls. The "Send bot to sleep when I send a..." setting has been split into separate options for manual and automated messages. Let’s take a closer look!
Raichel.aiChat Widgets help capture attention and encourage customer interaction, but placement can sometimes feel distracting. You can now use an embedded option for Voice AI widgets for a smoother experience. Let’s see how it works!
Raichel.aiConversation AI continuously adapts as it responds to customers, but some situations require specific replies. You can now set conditions in the Knowledge Base that trigger exact responses when certain scenarios are detected. Here’s how it works!
Raichel.aiWorkflows previously required every condition, branch, and field to be manually configured. The AI Agent action simplifies this by letting you define the goal while the agent plans steps, handles inputs, and manages edge cases automatically.
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