SYSTEM UPDATES, NEW FEATURES, AND IMPROVED TOOLS

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Add Chat Widgets to Client Portal

Add Chat Widgets to Client Portal

Add Chat Widgets to Client PortalRaichel.ai
Published on: 06/08/2025

Courses and communities involve numerous customer interactions, making them a significant venue for questions. Adding a convenient way to connect with help is key to maintaining customer satisfaction, and what better way than your Chat Widget!

AI Agent
Book Appointments with Contact’s Assigned User

Book Appointments with Contact’s Assigned User

Book Appointments with Contact’s Assigned UserRaichel.ai
Published on: 15/07/2025

Your conversation AI helps you manage customer needs, including appointment booking. However, when using Round Robin calendars, the random appointment owner can be jarring for customers and create confusion. So, we’ve added an override option to minimize those effects. Let’s check it out!

AI AgentCalendars and Appointments
Human Handover in Conversation AI

Human Handover in Conversation AI

Human Handover in Conversation AIRaichel.ai
Published on: 26/06/2025

The Conversation AI helps you manage customer conversations smoothly. However, some conversations are best handled by your team. To help make transfers smooth, we’ve added the Human Handover action. So, let's check it out.

Workflows and AutomationsAI AgentConversations
Auto Follow up in Conversation AI

Auto Follow up in Conversation AI

Auto Follow up in Conversation AIRaichel.ai
Published on: 06/06/2025

Your Conversation AI helps you manage customer chats with ease, but if the contact loses interest, what can it do? With this feature, you can reconnect with them automatically, thus removing the need for manual intervention or building complex workflows.

AI AgentConversations