Connect Call Action with Whisper Message

Connect Call Action with Whisper Message

Workflows and Automations
March 20, 2026•1 min read

Transferred calls often arrive with zero context, which can cause plenty of issues. To prevent this, we’ve added an optional Call Whisper message to the Connect To Call action. Playing a private “heads-up” message before the caller is connected. Let's check it out!

⭐️How To Add A Whisper Message To The Connect Call (IVR) Action?

  1. Create or edit a workflow and add the Connect Call (IVR) Action.

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  2. Select the user(s) you want to connect the call to.

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  3. Enable “Add Whisper Message.”

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  4. Enter your desired text, configure the added details of your whisper message, then click Save Action.

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⭐️Why Is This Feature Beneficial To Your Company?

  • Increased Call Efficiency: The whisper message allows your team members to prepare, giving them ample opportunity to pull up any necessary information.

  • Improved Customer Experience: Provide customers with the treatment they deserve, reducing friction and improving rapport.

  • Custom Value Support: Include specific contact details in your message by clicking the tag icon and entering contact information, depending on who triggered the workflows.

The Call Whisper helps your team answer confidently by sharing key details up front, making it easy to prepare before dealing with customers. We hope you enjoy it!

workflowautomationwhisper messageconnect callaction
Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

Raichel.ai

Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

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