Multi Call Recordings For IVR

Multi Call Recordings For IVR

system update
July 05, 2024•1 min read

When your business receives an IVR call, you can now access multiple call recordings from the reporting tab, enabling you to review and analyze different parts of the conversation to improve customer service.

Multi Call Recordings For IVR: The Multi Call Recordings for IVR feature allows you to access and review multiple call recordings for IVR calls, enhancing transparency and service quality.

⭐️ Why Does It Matter To Your Business?

  • Improved Transparency: Effortlessly switch between different call recordings for an IVR call, providing a clearer view of customer interactions.

  • Enhanced Service Quality: Use multiple call recordings to better understand the customer journey and improve quality assurance processes.

  • Detailed Analysis: Gain deeper insights into customer interactions, which is essential for trend analysis and training purposes.

⭐️ How To Use Multi Call Recordings For IVR:

  1. Access the “Reporting” tab from the left navigation menu. Click on Call report from the upper navigation menu and then scroll down.

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  2. For an IVR call, you will see a dropdown next to the recording name. You can switch between different recordings.

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This feature in the CRM provides enhanced transparency and detailed analysis of customer interactions, helping you improve service quality and understand the customer journey better.

multi-call recordingsIVRCRMcustomer management
Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

Raichel.ai

Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

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