SYSTEM UPDATES, NEW FEATURES, AND IMPROVED TOOLS

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Multi Call Recordings For IVR

Raichel.ai

Published on: 05/07/2024

When your business receives an IVR call, you can now access multiple call recordings from the reporting tab, enabling you to review and analyze different parts of the conversation to improve customer service.

Workflows and Automations

IVR Calls | In App Calling For Web & Mobile

Raichel.ai

Published on: 29/05/2024

A business uses the IVR Call Routing Enhancements to ensure all incoming client calls ring on both their office web app and mobile devices, ensuring no important calls are missed.

Workflows and Automations

End IVR Workflow Action

Raichel.ai

Published on: 04/05/2024

A small business owner using the CRM's IVR system can now set up automated messages to prompt callers to end the call, ensuring a more polished customer experience and freeing up staff time for other tasks.

Workflows and Automations

IVR Actions and Triggers

Raichel.ai

Published on: 05/01/2024

Introducing our CRM's groundbreaking Interactive Voice Response (IVR) system—a powerful tool to revolutionize your phone interactions. From personalized welcome messages to seamless call routing and automated appointment handling, our IVR ensures efficient communication, saving you time and enhancing customer engagement.

Workflows and AutomationsCRM and PipelinesAI AgentConversations