All-in-One Chat Filter Added to Customer Replied Trigger

All-in-One Chat Filter Added to Customer Replied Trigger

Workflows and Automations| AI Agent| Conversations
March 10, 2026•1 min read

Previously, All-in-One Chat replies were not clearly distinguishable, requiring separate Chat Widget or Live Chat triggers, which made setup confusing. So, we’ve introduced this filter selection for cleaner automation. Let's check it out!

⭐️How Will These Changes Affect You?:

  • Precise Automation: Select All-in-One Chat directly from the Reply Channel dropdown, separating this option from single-channel widgets.

    a

  • Smart Filter Expansion: Select specific All-in-One Chat Widgets, filtering replies by Chat Type, allowing you to decide whether the reply should come from a full All-in-One Chat Widget setup or specifically from Live Chat within that setup.

    b

  • Dynamic Third-Level Filter: Depending on your selection under “Chat Type is,” the next filter will either list only All-in-One chat widgets or All-in-One Live Chat configurations.

    c

⭐️How To Use The All-in-One Chat Filter?

This addition introduces some minor changes to how the Customer Replied trigger is set up. Let’s learn how this filter works!

  1. Create a workflow and select the trigger “Customer Replied.”

    1

  2. Add the filter “Reply Channel” and select All In One Chat.

    2

  3. Add the filter Chat Type is and select Chat Widget or Live Chat.

    3

  4. Select the specific widget you want to respond to under “Chat Widget is” or “Live Chat is.”

    4

This makes automation cleaner, more flexible, and easier to configure for unified chat setups, thanks to the intuitive filters that show only relevant widgets. We hope you enjoy it!

chat widgetworkflowstriggersautomation
Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

Raichel.ai

Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

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