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Call organization can go a long way to providing customers with a proper experience that guarantees consistency and satisfaction. With this new feature, you can create and use Call Dispositions to trigger workflows and automate follow-up. Let’s learn how to use it!
⭐️How To Use Call Dispositions?
Navigate to the Voice tab in the Phone System section of your account settings and select Custom Dispositions.
Click Add Disposition to create a new entry or click the pencil icon to edit an existing disposition.
In Workflows, add the Call Details trigger and use the Custom Disposition filter to automate follow-ups.
When finishing up a call on the web dialer, select a disposition to trigger your connected automation.
⭐️Why Is This Feature Beneficial To Your Company?
Improved Sorting Control: Create categories specific to your business, and sort customers' responses, no longer limited to standard responses.
Simplified Automation: Connect your callers directly to your workflows, making follow-up easier than ever, thanks to the specific disposition selected.
Increased Call Efficiency: The disposition options help you achieve faster wrap-up times and consistent outcomes that you can query and audit without lengthy manual input.
Create categories to sort calls into, helping you simplify follow-up processes by using automation that is triggered by your selection rather than the system standard, and provide customers with a cohesive experience. We hope you enjoy it!
