SYSTEM UPDATES, NEW FEATURES,

IMPROVED TOOLS AND GUIDES

Discover what’s new, what’s improved, and how to use it—all in one place.

We’re dedicated to keeping you up-to-date and elevating your learning experience.

Be sure to bookmark this page - https://Raichel.ai/blogs

and visit often to see how we're continuously working to support your success.

Home Button = most recent post

NOTE: Before using the search bar,

tap Home first. This refreshes the

feed so you’re searching

our entire library of updates.

NOTE: Before using the search bar, tap Home first. This refreshes the feed so you’re searching our entire library of updates.

NOTE: Before using the search bar,

tap Home first. This refreshes the

feed so you’re searching

our entire library of updates.

Custom Fields & Folders UI Revamp

Custom Fields & Folders UI Revamp

Custom Fields & Folders UI RevampRaichel.ai
Published on: 09/04/2026

Custom fields are an essential tool to gather specific customer information that goes beyond standard data points. To help you make the most out of this tool, we’ve made some improvements to how the fields are organized, created, and managed. Let's check the changes!

CRM and PipelinesGeneral
Response Style Settings for Conversation AI

Response Style Settings for Conversation AI

Response Style Settings for Conversation AIRaichel.ai
Published on: 11/03/2026

Having control over how long and detailed your bot’s replies are can greatly improve your customers' experience. With this new feature, you can choose between concise, balanced, or detailed responses based on your business needs. Let's learn how to use it!

AI AgentConversations
Integration Page

Integration Page

Integration PageRaichel.ai
Published on: 10/02/2026

Even though the Integration page is the powerhouse behind all external connections, we’ve noticed that as the integration list expanded, it became harder to use and navigate. So, we’ve revamped the way it looks and works. Giving you a faster, cleaner, and more user-friendly interface. Come check it out!

Integrations
URL Redirects Revamp

URL Redirects Revamp

URL Redirects RevampRaichel.ai
Published on: 26/01/2026

URL Redirects are an awesome way to ensure traffic lands where it’s needed. However, this process could feel complicated. So, we’ve revamped the interface to make it easier to set up and manage 301 redirects. Additionally, we’ve introduced support for full domain-level redirects to external domains not connected to your account. Let's check how it works!

General