Comment Management in Social Planner
Interacting with your audience frequently helps you build community and rapport, making your brand more accessible to them and enticing customers to pick you above your competitors. We’ve added a section to easily manage incoming comments without leaving your CRM. Let’s learn how to use it!
⭐️ How To Reply To Comments From The Social Planner?
Navigate to the Comments area inside the Social Planner tab of your Marketing section.
To respond to a comment, click View More Comments to open the detailed view.
Click Reply under the comment you want to respond to.
Type in your response in the text bubble under the comment.
⭐️Why Is This Feature Beneficial To Your Company?
Algorithm Favor: The algorithm prioritizes posts with higher interaction rates. Replies to comments keep the conversation going, helping your post reach even bigger audiences and maintain relevance.
Customer Relationships: Replying to comments shows that there is a real person behind the account who is listening and engaging, which builds a stronger connection with your audience.
Feedback Gathering: By addressing comments, you can identify areas for improvement and gain insights into your audience's needs and concerns, demonstrating a commitment to customer satisfaction.
Use this new feature to reach customers without switching platforms, keeping your attention focused on their responses rather than seeing others' posts, and minimizing the time you spend managing credentials.
