Customizable Contact Form Messages in Chat Widget
Requesting a contact’s details is a key step in moving them from your website to your system. So, controlling how and when you ask for those details can go a long way in improving customer trust and including branding in your Chat Widget. Let’s check how to customize this process!
⭐️How To Customize The Contact Form Request?
Head to the Chat Widget Tab inside your Sites section and create or edit a Live Chat or All-In-One widget.
Switch to the Chat Window tab and customize the Welcome and Form system message or disable the Contact Form Option.
Head to the Conversations tab inside the Conversations section and locate a Live Chat Conversation.
In the messaging panel, click the person with an arrow icon to request the contact details.
⭐️Why Is This Feature Beneficial To Your Company?
Branding Consistency: Enhance your brand consistency by creating a highly personalized experience that perfectly aligns with your image and tone through this simple change.
Editable Messaging: Modify the message you use when sending the contact form to customers, making it better integrated into your process.
Increased Timing Control: By manually sending the Contact Form, you can enhance the customer experience, making them feel valued and taken care of before collecting their data.
By implementing these simple changes, you can eliminate confusion caused by hardcoded system prompts. Instead, helping you create a smooth experience for customers with your brand’s voice and pacing. We hope you enjoy it!
