End IVR Workflow Action
A small business owner using the CRM's IVR system can now set up automated messages to prompt callers to end the call, ensuring a more polished customer experience and freeing up staff time for other tasks.
End IVR Workflow Action: This feature enables businesses to terminate IVR calls, providing greater flexibility and control over call management within the CRM.
⭐️ Why Does It Matter To Your Business?
Enhanced Customer Experience: Businesses can now promptly end IVR calls rather than leaving customers on hold indefinitely, ensuring a smoother and more efficient interaction.
Improved Workflow Control: With the ability to manually end IVR calls, workflow owners have greater control over call management, allowing them to guide callers seamlessly through the IVR process.
Time-Saving Automation: The "End IVR" action streamlines call management processes, saving time and reducing the need for manual intervention during call workflows.
⭐️ How End IVR Workflow Action:
Access the “Automation” tab from the left navigation menu, then click on Workflows from the upper menu. Click on “+Create workflow” and select a template or start from scratch.
Click on “+Add New Trigger” and add the Start IVR Trigger from the trigger list.
Select the phone number in the filters.
Click on the “+” icon and add the End Call action from the action list.
By default, IVR would be terminated instantly without any warning or message.
After turning on the toggle workflow, owners can type a message along with the number of loops before the IVR call is terminated.
Custom music: Workflow owners can choose to upload a voice message, branded music, or any other audio format to be played before the IVR call is terminated along with the loops.
Here you can see the Uploaded file.
With this feature, businesses can enhance customer experiences, improve workflow control, and save time by efficiently managing IVR calls within the CRM, ultimately optimizing call handling processes and improving overall efficiency.
