Human Handover in Conversation AI

Human Handover in Conversation AI

Workflows and Automations| AI Agent| Conversations
June 26, 2025•1 min read

The Conversation AI helps you manage customer conversations smoothly. However, some conversations are best handled by your team. To help make transfers smooth, we’ve added the Human Handover action. So, let's check it out.

⭐How To Use Human Handover in Conversation AI?

  1. To start, edit a Conversation AI Bot.

1

  1. Switch to the Bot Goals tab and select Human Handover.

2

  1. Enable and configure the scenarios you want to transfer to team members.

3

  1. Ensure staff are notified when they’re assigned by enabling 'Notify when a conversation is assigned to me' in the Notifications Settings.

4

⭐How Does This Benefit You?

  • Customer Satisfaction: Give your customers the best experience, limiting friction from interactions that Bots can’t handle or customers who prefer human interaction.

  • Improved Communications: This integrated approach guarantees no conversation goes missing, giving you a hybrid solution to enhance customer care.

  • Increased Accessibility: Ensure you can service clients who can’t convey their needs to the bot. Letting you cover special needs and specific requests.

There are some chats AI can’t handle, so make the most out of your tools by using this new action to relay chats to team members whenever your bot isn’t connecting!

conversation AIhuman handoffhuman handoverhuman touchhuman conversation
Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

Raichel.ai

Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

Back to Blog