Conversation AI Summary & Transcript

Conversation AI Summary & Transcript

AI Agent| Conversations
March 03, 2026•1 min read

Conversation AI lacked a centralized, contextual record of past interactions, making audits, reviews, and insight extraction difficult. So, we’re glad to include automatically generated conversation summaries and full transcripts for every Conversation AI session. Let’s check how to use this feature!

⭐️How to Enable Conversation AI Summary & Transcript?

  1. Head to the Conversation AI tab inside the AI Agents section and select an existing bot or create a new one.

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  2. Go to the Bot Goals tab.

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  3. Enable Conversation Summary.

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  4. Configure the Conversation Summary settings to personalize the summary to your needs.

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⭐️Why Is This Feature Beneficial To Your Company?

  • Data-Backed Improvements: This update gives you full visibility into AI conversations, making it easy to audit them and identify common customer questions to improve FAQs.

  • Updated Information: Each summary includes only messages sent after the last summary was generated, covering all new inbound and outbound messages.

  • Automation Power: You can trigger workflows without a trigger when a summary is generated or access conversation data using Conversation AI workflow variables.

Now you can automatically generate conversation summaries and full transcripts for every Conversation AI session, making it easier to connect with customers by providing actionable insights from AI-driven conversations. We hope you enjoy it!

AI AgentConversation AItranscriptconversationsummary
Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

Raichel.ai

Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

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