Email Support in Conversation AI

Email Support in Conversation AI

Email and SMS Marketing/Campaigns| AI Agent| Conversations
April 11, 2026•1 min read

Conversation AI can now help respond to incoming emails with the same intelligence and personalization available across other chat channels, including support for email-specific features. Let's check the changes!

⭐️How Will These Changes Affect You?:

  • Advanced Email Configuration: A dedicated configuration layer is available for email-specific formatting and design.

    a

  • CC and BCC Support: You can define default recipients for all AI responses.

    b

  • Email Formatting: Select between plain text and the design editor to create a format that the AI agent can follow.

    c

⭐️How To Enable Inbound Email Responses?

Let's learn how to add and configure the email channel in your conversation AI agents!

  1. To start, navigate to the Conversation AI tab in the AI Agents section. Within Conversation AI, you can edit an already existing bot or create a new bot.

    1

  2. Enable the email channel from the channel dropdown inside the "Bot Settings."

    2

  3. Click Configure Email Settings to set the response details.

    3

  4. Set the sender details and reply behavior, then click Proceed.

    4

  5. Create your email template, review it, and once satisfied, click save.

    5

This enables Conversation AI to provide a unified automation experience across chat and email, easily processing and responding automatically based on configured rules and context. We hope you enjoy it!

emailsconversation AI
Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

Raichel.ai

Raichel.ai, founded by Angela Bryant, empowers entrepreneurs with intelligent automation and customer relationship management (CRM) tools designed to elevate engagement and streamline business operations. At the heart of our platform is Raichel, our 24/7 AI Agent, who answers calls, handles FAQs, books appointments, and nurtures client relationships — all in real time. Our all-in-one system also features automated marketing campaigns, a unified communications hub, and smart scheduling, giving businesses the power to grow efficiently with less stress. Guided by our core values — integrity, commitment, value-centric service, and unwavering support — Raichel.ai is more than just software. We’re your partner in building a thriving business, offering the tools and personalized service you need to succeed with confidence.

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