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Email Support in Conversation AI

Email Support in Conversation AI

Email Support in Conversation AIRaichel.ai
Published on: 11/04/2026

Conversation AI can now help respond to incoming emails with the same intelligence and personalization available across other chat channels, including support for email-specific features. Let's check the changes!

Email and SMS Marketing/CampaignsAI AgentConversations
Template Library UI

Template Library UI

Template Library UIRaichel.ai
Published on: 11/09/2025

We’ve redesigned the Template Library, giving you improved navigation, a simpler layout, and a faster experience. Since using it has changed a bit, follow along to learn how to use it!

Email and SMS Marketing/Campaigns
Switch Form Type in Email Builder

Switch Form Type in Email Builder

Switch Form Type in Email BuilderRaichel.ai
Published on: 25/06/2025

Crafting the perfect email takes a lot of trial and error, so we want to make changing details as easy as possible. So, we’ve made a few changes to the form element management, making switching back and forth easier. Let's check it out!

Email and SMS Marketing/CampaignsForms Surveys & Quizzes
Create New Tags in the Send or Schedule Page

Create New Tags in the Send or Schedule Page

Create New Tags in the Send or Schedule PageRaichel.ai
Published on: 19/06/2025

The way customers react to your email marketing is a huge indicator of their interest level in your products. Grouping them based on this response can help you capture potential opportunities. This feature will help you achieve that. Give it a look!

Email and SMS Marketing/CampaignsCRM and Pipelines