SYSTEM UPDATES, NEW FEATURES, AND IMPROVED TOOLS

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Book Appointments with Contact’s Assigned User

Book Appointments with Contact’s Assigned User

Book Appointments with Contact’s Assigned UserRaichel.ai
Published on: 15/07/2025

Your conversation AI helps you manage customer needs, including appointment booking. However, when using Round Robin calendars, the random appointment owner can be jarring for customers and create confusion. So, we’ve added an override option to minimize those effects. Let’s check it out!

AI AgentCalendars and Appointments
Zoom and Microsoft Teams Integrations

Zoom and Microsoft Teams Integrations

Zoom and Microsoft Teams IntegrationsRaichel.ai
Published on: 21/06/2025

Having a virtual place for your meetings is key in managing customer relationships, and with multiple locations, the need for simplicity comes first. With this update, you can connect a single Zoom or Microsoft Teams account to multiple locations and multiple users.

IntegrationsCalendars and Appointments
Contact-Linked Appointment Notes

Contact-Linked Appointment Notes

Contact-Linked Appointment NotesRaichel.ai
Published on: 19/06/2025

Adding notes to your appointments helps you connect with customers and bring them a better experience. However, the notes are specific to each contact, so this improvement makes the experience smoother by keeping the notes attached across modules.

CRM and PipelinesCalendars and Appointments
Share & Troubleshoot Calendar

Share & Troubleshoot Calendar

Share & Troubleshoot CalendarRaichel.ai
Published on: 11/06/2025

Managing your calendar has never been easier! You can share your booking link and troubleshoot availability issues directly from the calendar settings with the new fast access, all without leaving the screen you're on.

Workflows and AutomationsCRM and PipelinesCalendars and Appointments