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SLA Performance Dashboard

SLA Performance Dashboard

SLA Performance DashboardRaichel.ai
Published on: 10/04/2026

While SLAs helped define response time expectations, there was no clear visibility into performance. So we’ve added a dashboard to bring all of that into one place, giving you clear visibility into response times, SLA adherence, and overall performance trends. Let's learn how to use it!

ConversationsStatistics and Dashboard
Advanced Filter in Analytics Dashboard

Advanced Filter in Analytics Dashboard

Advanced Filter in Analytics DashboardRaichel.ai
Published on: 02/04/2026

The Analytics section of your sites helps you look into how your performance is developing and the success you’re having. However, wide results make it difficult to focus on important information. Now, you can use Advanced Filters to narrow results using available dimensions. Let’s learn how!

Funnels & WebsitesStatistics and DashboardSites
Date Picker & Filter Persistence in Dashboard

Date Picker & Filter Persistence in Dashboard

Date Picker & Filter Persistence in DashboardRaichel.ai
Published on: 19/03/2026

Having proper control over the dates used when viewing data in your widgets is key to proper analysis. So, we’ve enhanced dashboards and custom reports to persist date ranges and filter selections per user. Let's check the changes!

Statistics and Dashboard
Analytics for External Tracking

Analytics for External Tracking

Analytics for External TrackingRaichel.ai
Published on: 14/02/2026

Easily analyzing the performance of your external websites is as important as following up with internal websites, so we’re glad to announce a centralized analytics dashboard to track page views, form views, responses, and completion rates, with detailed filtering and audience breakdowns. Let's check how it works!

Funnels & WebsitesStatistics and Dashboard