SYSTEM UPDATES, NEW FEATURES,

IMPROVED TOOLS AND GUIDES

Discover what’s new, what’s improved, and how to use it—all in one place.

We’re dedicated to keeping you up-to-date and elevating your learning experience.

Be sure to bookmark this page - https://Raichel.ai/blogs

and visit often to see how we're continuously working to support your success.

Home Button = most recent post

Home Button = most recent post

NOTE: Before using the search bar, tap Home first.

This refreshes the feed so you’re searching our entire library of updates.

NOTE: Before using the search bar,

tap Home first. This refreshes the

feed so you’re searching

our entire library of updates.

Auto Follow up in Conversation AI

Auto Follow up in Conversation AI

Auto Follow up in Conversation AIRaichel.ai
Published on: 06/06/2025

Your Conversation AI helps you manage customer chats with ease, but if the contact loses interest, what can it do? With this feature, you can reconnect with them automatically, thus removing the need for manual intervention or building complex workflows.

AI AgentConversations
Separate During & Post Call Actions in Voice AI

Separate During & Post Call Actions in Voice AI

Separate During & Post Call Actions in Voice AIRaichel.ai
Published on: 22/05/2025

Your AI agents help you automate conversations with specific actions. Managing your Voice AI actions has never been easier. We’ve refreshed the UI to give you a cleaner, more intuitive experience that separates what happens during and after the call for added flexibility.

Workflows and AutomationsAI Agent
Conversation AI Response Info

Conversation AI Response Info

Conversation AI Response InfoRaichel.ai
Published on: 27/02/2025

Training your Conversation AI Bot to reflect your voice is an ongoing process. As it learns and evolves, continuous monitoring of its interactions with customers remains essential.

Workflows and AutomationsAI AgentConversations
Stop Bot Action

Stop Bot Action

Stop Bot ActionRaichel.ai
Published on: 21/02/2025

Your conversation bot helps you carry customer interactions with less effort. However, when a specific phrase or condition is met that would normally cause you to end the conversation how do you teach the bot to stop? With this new action, you can create an auto-stop when these conditions are met, such as the customer saying goodbye.

Workflows and Automations