SYSTEM UPDATES, NEW FEATURES,

IMPROVED TOOLS AND GUIDES

Discover what’s new, what’s improved, and how to use it—all in one place.

We’re dedicated to keeping you up-to-date and elevating your learning experience.

Be sure to bookmark this page - https://Raichel.ai/blogs

and visit often to see how we're continuously working to support your success.

Home Button = most recent post

NOTE: Before using the search bar,

tap Home first. This refreshes the

feed so you’re searching

our entire library of updates.

NOTE: Before using the search bar, tap Home first. This refreshes the feed so you’re searching our entire library of updates.

NOTE: Before using the search bar,

tap Home first. This refreshes the

feed so you’re searching

our entire library of updates.

WhatsApp Usernames

Raichel.ai

Published on: 28/08/2026

Capture WhatsApp users as contacts automatically when they message your business using a username, even without sharing their phone number. See how it works!

Whatsappconversations

Prompt Optimizer in Conversations AI

Raichel.ai

Published on: 27/08/2026

Use the Prompt Optimizer to test real conversations with your Conversation AI agent, refine responses, and make adjustments without being a prompt expert. See how it works!

AI AgentConversation AIconversations

Conversations SLA Trigger & Permissions Management

Raichel.ai

Published on: 08/07/2026

Use workflows to automatically manage conversations when response targets are due soon, overdue, or dismissed, reducing the need for manual monitoring. See how to set it up!

SLAservice level agreementstriggersconversationsautomations

Company fields in the Custom Value Picker

Raichel.ai

Published on: 03/07/2026

Use Company records to power personalized emails, workflows, contracts, conversations, and AI interactions with the right business information. See how to put your company data to work!

conversationsAI AgentCompanies