SYSTEM UPDATES, NEW FEATURES, AND IMPROVED TOOLS

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Internal Chat for Team Communication

Raichel.ai

Published on: 23/04/2025

Internal communications are as important to running your business as reaching out to customers. With this new feature, you can seamlessly coordinate with your team while attending to customer needs.

Workflows and AutomationsConversations

Taxes & Discounts on Text2Pay

Raichel.ai

Published on: 03/04/2025

The Text2Pay option allows you to collect payment quickly via text message. This feature could feel incomplete since it could handle only simple payments. However, we’ve made some changes to boost its usability.

Workflows and Automations

Conversation AI Response Info

Raichel.ai

Published on: 27/02/2025

Training your Conversation AI Bot to reflect your voice is an ongoing process. As it learns and evolves, continuous monitoring of its interactions with customers remains essential.

Workflows and AutomationsAI AgentConversations

Stop Bot Action

Raichel.ai

Published on: 21/02/2025

Your conversation bot helps you carry customer interactions with less effort. However, when a specific phrase or condition is met that would normally cause you to end the conversation how do you teach the bot to stop? With this new action, you can create an auto-stop when these conditions are met, such as the customer saying goodbye.

Workflows and Automations