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Raichel.aiConversation AI continuously adapts as it responds to customers, but some situations require specific replies. You can now set conditions in the Knowledge Base that trigger exact responses when certain scenarios are detected. Here’s how it works!
Raichel.aiWhile SLAs helped define response time expectations, there was no clear visibility into performance. So we’ve added a dashboard to bring all of that into one place, giving you clear visibility into response times, SLA adherence, and overall performance trends. Let's learn how to use it!
Raichel.aiPreviously, bots frequently hit the message limit, causing conversations to stop and requiring manual admin intervention. So, we’ve raised the limit from 25 to 100 messages, allowing bots to continue longer, more complex conversations without stopping unexpectedly. Let’s check how to modify it!
Raichel.aiFiles shared on WhatsApp, such as photos and documents, are often critical to customer conversations. Until now, these files could disappear automatically due to built-in limitations. With this release, all WhatsApp media are now automatically stored in the CRM for up to 1 year, with the option for additional manual saving. Let’s check how to use it!
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