SYSTEM UPDATES, NEW FEATURES, AND IMPROVED TOOLS

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All-in-One Chat Widget

All-in-One Chat Widget

All-in-One Chat WidgetRaichel.ai
Published on: 22/03/2025

The Chat Widget connects with customers where they are and smoothly transitions the conversation from your site to a different channel. Whether SMS, WhatsApp, or Live messaging customers will have a preferred channel to connect with you, so why not manage them with a single widget?

ConversationsFunnels & Websites
Chat Widget & Live Chat Filters in Customer Replied Trigger

Chat Widget & Live Chat Filters in Customer Replied Trigger

Chat Widget & Live Chat Filters in Customer Replied TriggerRaichel.ai
Published on: 05/12/2024

The Customer Replied Trigger creates automated responses and manages customer interactions, so conversation management must be relevant to the channel. Previously, if the channel was a chat widget, you could not differentiate it depending on specific widgets. But with the addition of Chat Widget & Live Chat Filters, you can now limit your workflow as needed.

Workflows and AutomationsConversations
Change Google Business Profile (GBP) Chat Avatar

Change Google Business Profile (GBP) Chat Avatar

Change Google Business Profile (GBP) Chat AvatarRaichel.ai
Published on: 24/04/2024

A small bakery owner can now customize their Google Business Profile chat image with their logo, ensuring that customers recognize their brand immediately when reaching out for orders or inquiries, fostering trust and loyalty.

IntegrationsConversations
Live Chat

Live Chat

Live ChatRaichel.ai
Published on: 23/12/2023

Introducing Live Chat, a game-changing addition to our CRM that empowers you to engage with website visitors in real-time, offering instant assistance and elevating customer satisfaction. With Live Chat, you can create meaningful interactions, personalize your chat widget, and streamline your communication, all within one seamless platform.

AI AgentConversationsFunnels & Websites