SYSTEM UPDATES, NEW FEATURES,

IMPROVED TOOLS AND GUIDES

Discover what’s new, what’s improved, and how to use it—all in one place.

We’re dedicated to keeping you up-to-date and elevating your learning experience.

Be sure to bookmark this page - https://Raichel.ai/blogs

and visit often to see how we're continuously working to support your success.

Home Button = most recent post

Home Button = most recent post

NOTE: Before using the search bar, tap Home first.

This refreshes the feed so you’re searching our entire library of updates.

NOTE: Before using the search bar,

tap Home first. This refreshes the

feed so you’re searching

our entire library of updates.

Mandatory & Customizable Message Field in Chat Widgets

Mandatory & Customizable Message Field in Chat Widgets

Mandatory & Customizable Message Field in Chat WidgetsRaichel.ai
Published on: 29/09/2025

Having a chat widget on your website is a surefire way to capture leads, as it provides an easy way for them to connect with your business without leaving the page. To increase its effectiveness, we’ve added a mandatory message that provides customers with an easy way to start interacting. Come check it out.

ConversationsFunnels & Websites
All-in-One Chat Widget

All-in-One Chat Widget

All-in-One Chat WidgetRaichel.ai
Published on: 22/03/2025

The Chat Widget connects with customers where they are and smoothly transitions the conversation from your site to a different channel. Whether SMS, WhatsApp, or Live messaging customers will have a preferred channel to connect with you, so why not manage them with a single widget?

ConversationsFunnels & Websites
Chat Widget & Live Chat Filters in Customer Replied Trigger

Chat Widget & Live Chat Filters in Customer Replied Trigger

Chat Widget & Live Chat Filters in Customer Replied TriggerRaichel.ai
Published on: 05/12/2024

The Customer Replied Trigger creates automated responses and manages customer interactions, so conversation management must be relevant to the channel. Previously, if the channel was a chat widget, you could not differentiate it depending on specific widgets. But with the addition of Chat Widget & Live Chat Filters, you can now limit your workflow as needed.

Workflows and AutomationsConversations
Change Google Business Profile (GBP) Chat Avatar

Change Google Business Profile (GBP) Chat Avatar

Change Google Business Profile (GBP) Chat AvatarRaichel.ai
Published on: 24/04/2024

A small bakery owner can now customize their Google Business Profile chat image with their logo, ensuring that customers recognize their brand immediately when reaching out for orders or inquiries, fostering trust and loyalty.

IntegrationsConversations