SYSTEM UPDATES, NEW FEATURES,

IMPROVED TOOLS AND GUIDES

Discover what’s new, what’s improved, and how to use it—all in one place.

We’re dedicated to keeping you up-to-date and elevating your learning experience.

Be sure to bookmark this page - https://Raichel.ai/blogs

and visit often to see how we're continuously working to support your success.

Home Button = most recent post

Home Button = most recent post

NOTE: Before using the search bar, tap Home first.

This refreshes the feed so you’re searching our entire library of updates.

NOTE: Before using the search bar,

tap Home first. This refreshes the

feed so you’re searching

our entire library of updates.

Custom Values in Calendars

Custom Values in Calendars

Custom Values in CalendarsRaichel.ai
Published on: 13/01/2026

Previously, when configuring text-based settings, the selector only showed predefined custom fields. With this update, your user-created custom values are now available in the selector for personalization and lead enrichment. Let’s check how to use it!

Calendars and Appointments
Edit Service Appointments

Edit Service Appointments

Edit Service AppointmentsRaichel.ai
Published on: 30/12/2025

Service appointments help you manage team members, equipment, and location as a single entry in your calendars. However, if you made a mistake, your only option was to start from scratch. Thanks to this update, you can change appointment details without needing to cancel or rebook. Let’s learn how to use it!

Calendars and Appointments
Calendar View

Calendar View

Calendar ViewRaichel.ai
Published on: 07/10/2025

Managing customer care appointments requires a different mindset than managing service appointments, so the way you filter and interact with them needs to be as unique as the appointments themselves. We’ve updated the calendar view to provide you with added flexibility and control, resulting in a smoother experience. Come check it out!

Calendars and Appointments
View Appointments in Preferred Time Zone

View Appointments in Preferred Time Zone

View Appointments in Preferred Time ZoneRaichel.ai
Published on: 05/09/2025

The time zone appointments are displayed in can create a lot of confusion, especially if you have an international team. To reduce these issues, you can now select any time zone to view your appointments across the platform without affecting other users. Let’s give it a check!

Calendars and Appointments